Terms and Conditions
- The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc., however the bus will not leave the source before the time that is mentioned on the ticket.
- Passengers are requested to arrive at the boarding point at least 15 min. before the scheduled time of departure.
- Unless it is explicitly mentioned on the ticket, HKB bus will not take the responsibility of picking up passengers at their places.
- The company is not responsible for any loss of goods or property of the passengers at any time and or circumstances (accident, break downs, looting, riot etc.,).
- The company shall not be responsible for any delay or inconvenience during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.
- The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers load for the trip. Under such circumstance passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded. No passenger will be taken on the wayside. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by HKB bus.
- e-ticket cancellation will be refunded back to the passenger's as cash coupon as per the terms and conditions.
- Video in the buses is not guaranteed.
- Kindly Note: We may ask the photo ID when details are mismatch of the credit/debit card holder whose card has been used for the transaction. This may be any one of the following: -
- The cancellation refund will be provided as a cash coupon with an expiry time of one year. You can use this cash coupon anytime with in that one year to do any further bookings.
- Cash coupon may be redeemed as a refund to your respective Credit/Debit Card account with in 30 days of the ticket cancellation. The amount will be credited in your account with in 7 to 10 working days after the refund initiation. The refund cash coupon amount would carry a Payment Gateway transaction charge of 5%.
- Cancellation Charges :
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- Less than 2 hours from the station departure time: 100 % Cancellation Charges
- Between 2 Hrs to 24 Hrs from the station departure time: 30 % Cancellation Charges
- Between 1 to 30 days before station departure time: 10 % Cancellation Charges